ISO 9001 is an international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

A key component of ISO 9001 is having thorough business processes, and the ability to define responsibilities for quality control, as well as relaying those specifications to employees.

The ISO process improves customer service for a variety of reasons. It identifies key areas that are most important and a priority to your customers. It then outlines the process on how you can implement it based on their expectations and needs. After all, delivering a product that reduces waste and cost means you can bring more value to your customer, which will reinforce their loyalty to you.

Now, we come to ISO 9001:2015

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